Service
You can rely on. As part of our service we provide:
- commissioning
- training of users
- Regular maintenance
- Warranty and post-warranty service
- telephone consultation
Guaranteed
Binding quotation for service
Replacement of damaged components
Solutions tailored to your needs
Fast response times of service technicians
Commissioning
When you purchase our technology, we will ensure complete installation directly at your production site, whether it involves industrial printers, lasers, or vibratory feeders.
Our service technicians will professionally install everything, perform test runs, and configure the technology according to your requirements.
The delivery also includes consumables (e.g., ink, filters), which we select according to the type of application – we also offer special inks that are resistant to temperature, oil, gasoline, and UV light. We supply all materials with the relevant documentation, including safety data sheets.
User training
When delivering industrial printers, we not only ensure their installation, but also provide thorough training for your employees according to your needs. Training can take place at your production facility or at our training center.
Our service technicians will guide you through all the necessary steps to operate the equipment correctly – from basic operation to the use of advanced features.
Thanks to practical demonstrations, your employees will learn not only how to set up and operate the equipment correctly, but also how to prevent the most common problems. As a significant bonus, we offer free telephone support.
Regular maintenance
Regular maintenance of equipment is key to its long-term reliability and efficiency. By taking proper care of your equipment, you can minimize the risk of unplanned downtime, reduce operating costs, and extend the life of your equipment.
Our technicians perform maintenance in accordance with the manufacturer’s recommendations and your operating conditions. Thanks to regular service inspections, we are able to identify wear and tear or potential faults in good time and thus prevent malfunctions that could jeopardize production continuity.
We keep a full stock of spare parts and consumables for you.
Warranty and post-warranty service
Our service technicians are evenly distributed across the country to minimize travel times and distances in service cases. This saves you costs and time.
The service vans are fully equipped with the necessary spare parts, allowing the fault to be solved and rectified in the shortest possible time, preferably directly at your factory.
Thanks to this flexible service infrastructure, we can respond very quickly – in most cases on the same day. We intervene not only in the context of warranty and post-warranty service, but also in the event of unplanned events that could jeopardise the smooth running of production.
Telephone consultation
It is not always necessary to resolve a fault by visiting a technician in person. In many cases – especially for simple settings, error messages or operational uncertainties – our service technicians will be happy to advise you by telephone.
Just call and describe the situation – the technician will guide you step by step through the necessary setup or recommend the next step.
In this way, the fault can often be rectified immediately, without unnecessary downtime or call-out costs.
Do you have any questions or specific requirements? Contact us!
We will recommend the optimum technology based on your requirements, produce samples, design the final solution, prepare a quotation – all at no cost to you. We are here to make it easy for you.